Privacy Policy

1. Who We Are

This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following information:

• Contact information: name, email address, phone number, provided through our inquiry and contact forms.
• Event details: event date, event type, venue, and floral preferences shared during consultations.
• Usage data: pages visited, time spent on pages, referring URL, browser type, and device information collected automatically through cookies and analytics tools.
• Marketing data: email and phone number provided through promotional sign-up forms.

3. How We Use Your Information

• To respond to inquiries and provide consultations.
• To prepare and deliver floral proposals and services.
• To send promotional offers, updates, and newsletters (only with your consent).
• To improve our website, services, and customer experience.
• To comply with legal obligations.

4. Cookies & Tracking

Our website uses cookies and similar tracking technologies, including Google Analytics and Google Tag Manager, to analyze website traffic, measure advertising effectiveness, and improve user experience. You can control cookie preferences through your browser settings.

We also keep our own record of how visitors move through this website: the pages viewed, in what order, how long each was open, the site or advertisement that referred the visit, and the general device type and country. It is stored by us, not shared with any third party, and tied to an anonymous random identifier kept in your browser rather than to your name. If you send us an inquiry, that identifier is saved with it, so we can see which pages led to it; that record is kept with your inquiry. Records that never led to an inquiry are deleted after 90 days. We do not record visitors whose browser sends a Global Privacy Control signal, and clearing your browser's site data resets the identifier.

5. Google Ads & Remarketing

We use Google Ads to promote our services. Google may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google Ads Settings or aboutads.info.

6. Data Sharing

We do not sell or rent your personal information. We may share data with:

• Service providers: trusted third parties that help us operate our website, process payments, or deliver services (e.g., payment processors, email marketing platforms).
• Legal requirements: when required by law, regulation, or legal process.
• Analytics providers: such as Google Analytics, in anonymized or aggregated form.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Inquiry and event data is typically retained for up to 3 years after the event date.

9. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time.
• Request a copy of the data we hold about you.

To exercise any of these rights, please contact us using the information below.

10. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

12. Contact

For questions about this privacy policy, please contact us at:

Aura Design Flowers
Email: info@auradesignflowers.com
Phone: (305) 833-8982